Overview

All of our items are handmade and personalised to each customer’s requirements. Because of this, we are unable to accept returns or cancellations once an order has been produced, unless the item is faulty or we have made an error. Your statutory rights are not affected.

Faulty or incorrect items

If you believe your order is faulty, damaged, or incorrect, please contact us within 7 days of receiving your item.

Email: standoutprints@outlook.com

Please include your order number, photographs of the issue, and a brief description. We will review your message and work to resolve the issue as quickly as possible.

Return address (for approved returns only)

Standout Prints

103 Carlton Business Centre

Maundrell Road

Calne

Wiltshire

SN11 9PU

Eligibility for returns (if approved)

For any return authorised by us, the item must be unused, in its original condition and packaging, and include proof of purchase.

Refunds

If a return has been approved, we will confirm once your item has been received and inspected. Refunds will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to process the payment.

Personalised and custom orders

We are unable to accept returns or exchanges for personalised items as they are made to order. If we are at fault, please email us at standoutprints@outlook.com so we can resolve the issue promptly.

Contact

If you have any questions about returns or faulty items, please email standoutprints@outlook.com