Returns & Refunds

Overview

All of our items are lovingly handmade and personalised to each customer’s specific requirements. Because each piece is made especially for you, we’re generally unable to accept returns or cancellations once an order has been produced.

However, if something isn’t right, please don’t worry — we’re always happy to review the situation and work with you to find a fair solution. Your statutory rights are, of course, not affected.

Faulty or Incorrect Items

We take great care in creating and checking every order. If you believe your item is faulty, damaged, or not what you ordered, please contact us within 7 days of receiving your item.

Please email: standoutprints@outlook.com

Kindly include:

• Your order number
  
• Clear photographs of the issue
  
• A brief description of the problem
  

We’ll review everything promptly and do our very best to resolve the issue as quickly and smoothly as possible.

Personalised & Custom Orders

As our personalised items are made to order, we’re unable to accept returns or exchanges for change of mind.

That said, if we’ve made a mistake or something isn’t as it should be, please contact us — we genuinely want you to be happy with your purchase and will work with you to put things right.

Approved Returns

If a return has been authorised by us, the item must be:

• Unused
  
• In its original condition and packaging
  
• Accompanied by proof of purchase
  

Return Address (for approved returns only):

Standout Prints

105 Carlton Business Centre

Maundrell Road

Calne

Wiltshire

SN11 9PU

Refunds

Once we’ve received and inspected your approved return, we’ll confirm by email.

Refunds will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take a little longer to complete the transaction.

Questions?

If you have any questions at all about returns, custom orders, or a specific situation, please feel free to get in touch at standoutprints@outlook.com.

We’re always happy to help and want you to feel confident ordering from us.